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Monday, August 17 • 3:20pm - 4:10pm
Read The F* Manual? Write a Better F* Manual - Rich Bowen, Apache Software Foundation

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Definition: RTFM - Read The F'ing Manual. Occasionally it is ironically rendered as Read The Fine Manual. A phrase uttered at people who have asked a question that we, the enlightened, feel is beneath our dignity to answer, but not beneath our dignity to use as an opportunity to squish a newbie's ego.

Documentation, and technical support in general, sets the tone for your community, in that it determines who sticks around. If you're a jerk, the next generation of your community will be composed of jerks.

Rich expounds on 20 years of Open Source documentation experience, and lessons learned about not being a jerk, and crafting great documentation as a side-effect.

Speakers
avatar for Rich Bowen

Rich Bowen

Executive Vice President, Apache Software Foundation
Rich is a member, and the Executive Vice President, of the Apache Software Foundation. He has spoken at almost every ApacheCon. Rich works on the Apache HTTP Server project, and is the author of a few books about httpd. In his day job, he works in the Open Source and Standards group at Red Hat, where he does community things with the OpenStack project. He lives in Lexington, Kentucky.


Monday August 17, 2015 3:20pm - 4:10pm
Cedar